mrbet Privacy Policy

1Introduction

mrbet is committed to protecting the privacy and personal data of all players who use the mrbet online gaming platform. This Privacy Policy describes how mrbet collects, uses, stores, shares, and protects personal information in connection with the operation of the mrbet platform, which is accessible at mrbet.one.

This policy is intended to be transparent and easy to understand. We want every Filipino player — whether you're logging in from Manila, Cebu, Davao, or anywhere else in the Philippines — to know exactly what happens to your data when you use mrbet. If you have any questions about this policy or how your data is handled, please contact us at [email protected].

By registering an account, making a deposit, or otherwise using the mrbet platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein.

2Personal Data We Collect

mrbet collects personal data from you in several ways: directly when you register and use the platform, automatically through your use of the platform, and occasionally from third-party sources. The categories of personal data we collect include:

Registration and Identity Data:

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify the 21+ age requirement)
• Residential address, including barangay, city, and province
• Email address and mobile phone number
• Username and encrypted password
• Government-issued ID details (for KYC verification purposes)

Financial and Transaction Data:

• GCash account number, PayMaya account details, or bank account information used for deposits and withdrawals
• Transaction history, including deposit amounts, withdrawal amounts, and dates
• Bonus and promotional activity records

Gaming Activity Data:

• Game history, including games played, bets placed, wins, and losses
• Session duration and frequency of play
• Responsible gaming tool usage and settings

Technical and Usage Data:

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Pages visited, features used, and time spent on the platform
• Cookie identifiers and similar tracking data

Communications Data:

• Records of your communications with mrbet customer support
• Feedback, survey responses, and complaint records

3How We Use Your Personal Data

mrbet uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your mrbet player account, including processing your registration, verifying your identity, and enabling you to log in securely.
• Age Verification: To verify that you meet the 21+ age requirement mandated by Philippine gaming regulations. This is a legal obligation and cannot be waived.
• Transaction Processing: To process deposits, withdrawals, and bonus credits to and from your mrbet account via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Gaming Services: To provide access to mrbet's full range of games, including slots, live casino, bingo, and sports betting, and to record your gaming activity accurately.
• Regulatory Compliance: To comply with applicable Philippine laws and gaming regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and reporting obligations to PAGCOR and other regulatory authorities.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session timers, and self-exclusion.
• Customer Support: To respond to your inquiries, resolve complaints, and provide technical assistance.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns and improve the mrbet platform's performance, features, and user experience.

4Legal Basis for Processing

mrbet processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and mrbet — including account management, transaction processing, and game provision — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing required to comply with applicable laws and regulations — including KYC verification, AML monitoring, age verification, and regulatory reporting — is carried out on the basis of legal obligation.
• Legitimate Interests: Processing for fraud prevention, platform security, and platform improvement is carried out on the basis of mr bet's legitimate interests in operating a secure and compliant gaming platform, where those interests are not overridden by your rights and interests.
• Consent: Processing for marketing communications and non-essential cookies is carried out on the basis of your consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5Data Sharing & Disclosure

mrbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and identity verification services used to verify your identity and age in compliance with regulatory requirements.
• Game Providers: Software providers whose games are available on the mrbet platform, to the extent necessary to deliver those games and record game outcomes.
• Regulatory Authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law, court order, or regulatory directive.
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required in connection with the investigation or prosecution of criminal activity, including fraud and money laundering.
• IT and Security Service Providers: Third-party providers of hosting, cybersecurity, and technical infrastructure services, who process data on mrbet's behalf under strict data processing agreements.
• Professional Advisors: Legal, accounting, and auditing firms, where disclosure is necessary for the provision of professional services to mrbet.

6Cookies & Tracking Technologies

mrbet uses cookies and similar tracking technologies (such as web beacons and pixel tags) to operate and improve the platform. Cookies are small text files stored on your device when you visit the mrbet website.

mrbet uses the following categories of cookies:

• Essential Cookies: Required for the platform to function correctly, including maintaining your login session, processing transactions, and ensuring platform security. These cookies cannot be disabled.
• Performance Cookies: Used to collect anonymized data about how players use the platform, including pages visited and features used, to help mrbet improve platform performance and user experience.
• Functional Cookies: Used to remember your preferences, such as language settings and responsible gaming tool configurations, to provide a more personalized experience.
• Marketing Cookies: Used to deliver relevant promotional content and to measure the effectiveness of mrbet's marketing campaigns. These cookies are only placed with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling non-essential cookies may affect the functionality of certain platform features. For detailed information on the specific cookies used by mrbet, please refer to our Cookie Notice, which is available on the platform.

7Data Retention

mrbet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically:

• Active Account Data: Retained for the duration of your mrbet account and for a period of five (5) years following account closure, in accordance with applicable Philippine gaming and financial regulations.
• Transaction Records: Retained for a minimum of five (5) years following the date of the transaction, as required by anti-money laundering regulations.
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant verification process.
• Customer Support Records: Retained for three (3) years following the resolution of the relevant inquiry or complaint.
• Marketing Consent Records: Retained for as long as you hold an mrbet account and for three (3) years following account closure, to demonstrate compliance with consent requirements.

When personal data is no longer required for any of the above purposes, mrbet will securely delete or anonymize it in accordance with our data destruction procedures.

8Data Security

mrbet takes the security of your personal data seriously and implements a comprehensive range of technical and organizational security measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the mrbet platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Multi-factor authentication options for player accounts.
• Regular penetration testing and security audits conducted by independent third-party security firms.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Comprehensive staff training on data protection and information security.
• Incident response procedures for detecting, reporting, and managing data security incidents.

9Your Data Rights

As an mrbet player, you have the following rights with respect to your personal data, subject to applicable legal limitations:

• Right of Access: You have the right to request a copy of the personal data mrbet holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data mrbet holds about you.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances, such as where the data is no longer necessary for the purpose for which it was collected. This right is subject to mrbet's legal obligations to retain certain data.
• Right to Restriction: You have the right to request that mrbet restrict the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to mrbet in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to mrbet's ability to demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact mrbet's data protection team at [email protected]. mrbet will respond to all data rights requests within thirty (30) calendar days. In complex cases, this period may be extended by a further sixty (60) days, in which case mrbet will notify you of the extension and the reasons for it.

10Children's Privacy

The mrbet platform is strictly intended for individuals who are 21 years of age or older. mrbet does not knowingly collect personal data from individuals under the age of 21. The 21+ age requirement is a legal mandate under Philippine gaming regulations and is strictly enforced by mrbet through age verification procedures at the time of registration.

If mrbet becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately closed, all associated data will be deleted, and any funds held in the account will be handled in accordance with applicable regulatory requirements.

If you believe that mrbet may have inadvertently collected personal data from a person under 21, please contact us immediately at [email protected].

11International Data Transfers

mrbet primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to and processed in countries outside the Philippines — for example, where mrbet uses cloud infrastructure providers or game software providers whose servers are located in other jurisdictions.

Where personal data is transferred outside the Philippines, mrbet ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses that require the recipient to handle your data in accordance with standards equivalent to those applicable in the Philippines.

By using the mrbet platform, you consent to the transfer of your personal data to other countries where mrbet or its service providers operate, subject to the safeguards described above.

12Changes to This Privacy Policy

mrbet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, mrbet will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

The date of the most recent revision to this Privacy Policy is displayed at the top of this page. We encourage you to review this policy periodically to stay informed about how mrbet protects your personal data. Your continued use of the mrbet platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated policy.

13Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way mrbet handles your personal data, please contact our data protection team:

You also have the right to lodge a complaint with the relevant Philippine data protection authority if you believe that mrbet has not handled your personal data in accordance with applicable law.